MC&A is a specialist training company concentrating on developing the following skills within the Contact Centre Industry:-
  • Voice and accent skills (speech intelligibility)
  • Soft skills
  • Operational skills

The company was formed by Michelle Clifford who holds a BSc Honours degree in Speech and Language Pathology from the University of Cape Town, Medical School.

Michelle is a registered Assessor and Moderator for the Contact Centre Industry and Skills Development Facilitator (SDF) with the Services SETA.

We operate on a business to business basis with associates who offer related expertise to ensure a multi - disciplinary approach.

MC&A prides itself on always giving personalized service and aims to create and maintain a meaningful relationship with each client.