| Does your contact centre experience the following problems? | |
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Customers are irritated when speaking to your agents? Customers struggle to understand what your agents are telling them? Customers have to repeat what they have said? Agents fail to adequately and correctly reflect the image of your organisation? Phone calls take far longer than they should? Achieving first call resolution is difficult Customers put down the phone feeling dissatisfied? |
| MC&A's fully accredited and professional training will alleviate these problems and will have enormous positive impact on your operations. | |
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Our philosophy is based on providing enhanced performance solutions so the training links directly to meeting specific performance needs, which will then have a positive impact on the required outputs and return on investment.
All training is interactive and participative. The methodology is designed to achieve maximum group participation. It allows the delegates to take away practical skills which they can apply, rather than just theoretical knowledge MC&A are specialists in Call Centre Training at the following levels:
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